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  4. Customer Service Analyst-Fraud Prevention

Customer Service Analyst-Fraud Prevention

Pertemps Contracts
Posted 20 hours ago, valid for 10 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Customer Service & Operations Analyst - Fraud Prevention is available for a duration of 12 months with a work schedule of 35 hours per week, either Sunday-Thursday or Tuesday-Saturday from 2pm to 10pm.
  • The role offers a salary of £13.15 per hour, increasing to £14.71 per hour for hours worked between 8pm and 10pm.
  • Candidates are expected to have strong interpersonal skills and knowledge of fraud prevention tools, along with expertise in delivering outstanding customer service.
  • The job involves identifying high-risk fraud activities, investigating queries, and addressing customer complaints while adhering to performance indicators and service level agreements.
  • The start date for this position is February 2025, and relevant experience in customer service and fraud prevention is required.
Job Title: Customer Service & Operations Analyst - Fraud PreventionDuration: 12 month'sHours: 35 hours a week Sunday-Thursday 2pm-10pm OR Tuesday-Saturday-2pm-10pmLocation: EdinburghSalary: £13.15ph & £14.71ph from 8pm-10pmStart Date: February 2025About the RoleDay-to-day, you'll be utilising high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime. That way you can help their customers remain safe when they bank. Alongside this, you'll be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate, while reviewing all processing errors and customer complaints to identify trends and their training needs.Key Responsibilities
  • Delivering customer and business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements
  • Accurately collecting the required information from our customers and business and suggesting areas of improvement in your daily role
  • Providing your subject matter expertise within the Fraud Prevention team on emerging trends and our customer needs
  • Using red flag indicators and high-risk data from a range of systems to stop fraudsters and to shield our customers from financial crime
  • Resolving complex fraud queries in line with agreed processes, procedures and service level agreements to provide fair customer outcomes
About YouTo excel in this role, you will need:
  • Strong interpersonal skills to build trust and address sensitive topics with stakeholders.
  • Knowledge of the industry, including products, processes, and fraud prevention tools.
  • Expertise in delivering outstanding customer service while handling complex fraud queries.
  • Sharp attention to detail for identifying risks to customers and the bank.
  • Clear communication skills to explain information in an easy-to-understand way.
About PertempsAs a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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