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- Be the first point of contact for inbound calls, helping customers with their pension-related questions.
- Build trusting relationships by actively listening and adapting your communication style to individual needs.
- Simplify complex financial concepts, empowering customers to make informed decisions about their financial future.
- Deliver accurate information and manage expectations in line with service level agreements (SLAs).
- A natural ability to help and a genuine desire to support customers.
- Excellent communication skills with the ability to simplify complex ideas.
- A calm, logical approach to problem-solving and a focus on delivering solutions.
- Flexibility to work 37.5 hours per week, Monday to Friday, between 8:30 AM and 5:45 PM (alternating shifts).
- A competitive starting salary of £23,400, with opportunities for pay progression.
- A generous benefits package, including private medical cover, life assurance, and critical illness insurance.
- Access to our company pension scheme and a performance-related bonus.
- 25 days of holiday, plus additional office closures during Christmas, Easter, and bank holidays.
- Free on-site parking, a subsidized restaurant, a gym with fitness classes, and 5-a-side football pitches.
- Comprehensive training and support for career progression.
- A vibrant and supportive work environment, with regular incentives, workshops, and events.
