Customer Service Representative

Davies Talent Solutions

Posted 6 hours ago, valid for 3 days

Edinburgh, City of Edinburgh EH105BP, Scotland

£150 per day

Full Time

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Sonic Summary

The position is for a Pensions Customer Service Representative on a 5-month contract based in Edinburgh, requiring on-site full-time work.
The role offers a day rate of £150, totaling approximately £3,750 for the duration of the contract.
Candidates are expected to have previous experience in a telephony customer service role, ideally within pensions or financial services.
Key responsibilities include handling customer inquiries, guiding them through pension processes, and maintaining compliance with regulatory standards.
The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-first mindset.

Pensions Customer Service Representative – 5-Month ContractLocation: Edinburgh (on-site full time) Rate: £150 per dayDuration: 6 monthsAre you a skilled customer service professional with a passion for delivering exceptional support? Do you have a knack for making complex topics simple and clear? If so, we’d love to hear from you!.Our client is a leading provider of life insurance, pensions, and asset management services. They are seeking a Customer Service Representative to join their dynamic team on a 5-month contract.What You’ll Do:

Handle customer inquiries related to pensions, ensuring prompt, accurate, and professional responses.
Guide customers through processes such as pension transfers, contributions, and withdrawals.
Collaborate with internal teams to resolve complex issues efficiently.
Maintain detailed records of interactions, ensuring compliance with regulatory standards.
Provide proactive and empathetic support to customers during potentially sensitive discussions.

What We’re Looking For:

Previous experience in a telephony customer service role, ideally within pensions or financial services but this is not essential
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a customer-first mindset.
Familiarity with pensions regulations and processes (preferred but not essential).
A self-starter with the ability to work independently and as part of a team.

What We Offer:

Day rate of £150.
Opportunity to gain experience with a globally recognized financial services leader.
A supportive and collaborative work environment.
Flexibility to work remotely or from one of our offices.

If you’re ready to make a difference in customers’ financial futures and thrive in a fast-paced, rewarding role, apply today!

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