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Salary: £13ph-£14ph
Location: Edinburgh Airport
As a Customer Service Returns Advisor, you will be greeting customers as they return their rental car back to Edinburgh Airport.
You will be responsible in ensuring customer satisfaction by assisting the customer in expediting the conclusion of their vehicle rental experience and making them feel valued.
In the role you will secure vehicle keys from the customer upon return and confirm necessary documentation and checks are performed as needed. Another part of the role is to ensure the car is ready for the next customer by inspecting and recording for new damages and checking petrol levels and mileage.
Shift Pattern: 12 hour shift pattern so you ONLY work TWO days the second week: 5 days first week and then only two days second week
Working Hours: 4am-4pm & 10am-10pm
Responsibilities:
- Put a smile on customers’ faces when you provide them with excellent service
- Greet all customers using prescribed, appropriate dialogue as they arrive on the rental station
- Remind customer to check for personal belongings.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service, satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
- Keep car park organized for ease of access and traffic flow
- Understand the damage loss report reporting procedure
Key Skills/Experience Needed:
- Must have 6 months of customer service/sales experience
- 4 years plus valid driving license
- Willingness to work outdoor in weather conditions with moderate noise level
- Basic computer skills
