Position: Dutch Speaking Customer Service Advisor
Operating hours: Monday - Friday 8am - 5pm
Location: Fountainbridge, Edinburgh.
Our Client
A leadingglobaltravelserviceprovider with fourcontactcentresaroundtheglobebasedinJapan,Korea,UK,andthe Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
Who we are looking for.
WeareseekingapassionateandenthusiasticDutchspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return
JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:
33 days annual leave
Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more
Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay
Monthly performance-based bonuses
Extensive learning opportunities and resources to further your career
Enhancedfamilypolicies(maternity/paternity/adoption)
Life and health insurance
Freeon-sitegym
Hybrid working (after 6 months)
Frequent employee engagement events
Refer a friend bonus scheme
Whatyou’llbedoing
Providing exceptiona lservice to our customers, being the ?rst point of contact responding to various travel queries.
Providing resolutions to our customers via Call,Chat and Email.
Handling customer queries with empathy, patience and compassion.
Attending regular team huddles.
Keepingup to date with the latest promotions, initiatives and company policies/procedures.
Assistinginadhocassignedprojects.
Whatyou’llneed
Customer service experience
Mustbe?uentinDutchandEnglish
Effective communication skills
GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities
Ability to remain calm and logical in challenging situations
Excellent problem-solving skills
Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.