Financial Services Administrator

Meraki Talent Limited

Posted 3 days ago, valid for 7 days

Edinburgh, City of Edinburgh EH105BP, Scotland

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

Meraki Talent is seeking candidates with a customer services background for a customer administration and support role at an expanding Financial Services firm.
Applicants must be able to provide first-class customer experience while adhering to service level agreements (SLAs).
The position involves assisting customers, handling inbound calls, updating systems, and providing support via Live Web Chat.
This is a 6-month fixed-term contract with a salary of £25,000, requiring previous experience in customer service.
The role will initially be office-based, transitioning to a hybrid model after training, with work hours from Monday to Friday, 8.30 am to 5.30 pm.

Meraki Talent are working with an expanding Financial Services firm who are keen to speak to those who have come from a customer services background, where they have been providing customer administration and services support. The customer is at heart of this experience, therefore imperative applicants are able to offer a first class experience, while meeting SLA’s. This is an exciting time to join an expanding operation, who work collaboratively to achieve set goals. Key duties;

Assisting customers with all aspects of administration support
Receiving inbound customer calls
Updating in house systems
Providing support via Live Web Chat
Working to set SLA’s and KPI’s
Ensuring customer data is recorded accurately

The hours of work are Monday to Friday 8.30am until 5.30pm.Initially office based, however will revert to a hybrid approach after the initial training period.This is a 6month fixed term contract, offering an immediate start. Applicants must be able to pass a criminal and credit checks. Apply NowIs this job for you? At Meraki, we love recruitment and love words. Is this you?Jennifer wants: Customer Service, Financial Services, Investments'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.”Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’

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