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Job Title: French Speaking Customer Service Administrator
Location: Edinburgh
Salary: 24,000-25,000 per year
Employment Type: Full Time, Permanent
Are you a skilled Customer Service Advisor seeking a new opportunity? Do you thrive in a fast-paced and modern work environment? Are you fluent in French?
Our client is a global leader in their industry and is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will be responsible for managing the end-to-end customer journey efficiently and effectively.
Key Responsibilities:
- Management of current customer accounts
- Handling a high volume of inbound phone calls
- Building and maintaining relationships with carriers and customers
- Providing exceptional customer service to clients and carriers
- Resolving customer and carrier issues
- Providing quotes, arranging bookings and taking payments
- Demonstrating excellent multitasking skills and proficiency in computer software
- Representing the company in a professional manner and serving as a role model to other employees
Job Requirements:
- Excellent written and verbal communication skills
- Adaptability to changes in the work environment
- Accuracy and ability to produce high-quality work
- Dependability
- Strong problem-solving skills
- Ability to work effectively in teams and be open to others' perspectives
- Demonstrate respect for individuals with diverse cultural backgrounds
- Strong decision-making abilities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
