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  4. German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Oyster Consultants
Posted 3 days ago, valid for 11 hours
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a German Speaking Customer Service Advisor based in Fountainbridge, Edinburgh, with working hours from Monday to Friday, 08:00 am to 5:00 pm.
  • The salary for this role is £24,800 plus an additional £1,000.
  • Candidates are required to have customer service experience and fluency in both German and English.
  • The company offers a supportive work environment with benefits such as 33 days of annual leave, health cash plans, and performance-based bonuses.
  • The ideal candidate will possess excellent communication and problem-solving skills, along with a passion for travel.

Position: German Speaking Customer Service Advisor

Working hours: Monday- Friday 08:00am - 5pm

Location: Fountainbridge, Edinburgh.

Salary: £24,800 + £1,000

Our Client

A leading global travel service provider with four contactcentres around the globe based in Japan,Korea,UK,and the Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.

WeareseekingapassionateandenthusiasticGermanspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:

33 days annual leave

Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more

Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay

Monthly performance-based bonuses

Extensive learning opportunities and resources to further your career

Enhancedfamilypolicies(maternity/paternity/adoption)

Life and health insurance

Freeon-sitegym

Hybrid working (after 6 months)

Frequentemployeeengagementevents

Refer a friend bonus scheme

Whatyou’llbedoing

Providingexceptionalservicetoourcustomers,beingthe?rstpointofcontact respondingtovarioustravelqueries.

ProvidingresolutionstoourcustomersviaCall,ChatandEmail.

Handlingcustomerquerieswithempathy,patienceandcompassion.

Attending regular team huddles.

Keepingup to datewiththelatestpromotions,initiativesandcompany policies/procedures.

Assistinginadhocassignedprojects.

Whatyou’llneed

Customer service experience

Must be ?uent in German and English

Effective communication skills

GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities

Ability to remain calm and logical in challenging situations

Excellent problem-solving skills

Enthusiasticapproachwiththedesiretohityourgoalsandpassionateaboutcontinuous development

Be Aware of Recruitment Fraud

Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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