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Cutomer Service - Edinburgh Airport

Cutomer Service - Edinburgh Airport

First Call Contract Services

Posted 7 days ago, valid for 4 hours

Edinburgh, City of Edinburgh EH12 9DN, Scotland

£12 - £12.3 per hour

Full Time

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Sonic Summary

First Call Aviation is hiring for multiple customer-focused roles at Edinburgh Airport, including Desk Host, Immigration Host, Baggage Support, and Passenger Service Agent for Restricted Mobility.
The positions offer varying pay rates, with Desk Host earning £12.30 P/H, Immigration Host and Baggage Support at £12.00 P/H, and Passenger Service Agent at £12.20 P/H.
All roles require a commitment to excellent customer service and ensuring the safety and efficiency of passenger assistance.
Candidates must be fully vetted before starting and should possess attention to detail, particularly for baggage-related tasks.
Experience in a customer service role is preferred, and shifts typically follow a 4 ON 2 OFF or 4 ON 4 OFF pattern.

First Call Aviation has immediate opportunities for Customer focusing people with our client at Edinburgh Airport..

Desk Host -

Shifts: 4 ON 2 OFF. 06:30am to 16:30pm & 16:30pm-02:30am

Pay: £12.30 P/H

Ensure excellent customer service is shown to all passengers
Promptly answers the Phone in a friendly and courteous manner
Ensure Host Desk is manned at all times and arrange cover when required
Ensure all Electric Mobility Aids (EMA) are tagged prior to going airside

Immigration Host.

Shifts: 4 ON 2 OFF. 06:30am to 16:30pm & 16:30pm-02:30am

Pay: £12.00 P/H

To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
To Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
Continuous monitoring of the E passport gates which should not be left unattended at any time.
Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.

Baggage Support Open Collect.

Shifts: 4 ON 4 OFF. Between 03:30 - 15:30 & 03:30 - 20:00

Pay: £12.00 P/H

Baggage Support
Monitor customer baggage for our security reasons.
Must be fully vetted before starting this role
Attention to detail on baggage names corresponding with correct ID.

Passenger Service Agent - Restricted Mobility.

Shifts: 4 ON 2 OFF / 4 ON 4 OFF. Between 03:00 - 23:00.

Pay: £12.20 P/H

Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment

If you are interested in any of the above roles, please apply today and we will be in touch to see which role suits your experience!

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