Head of Department - Lettings

Role Overview

We have a fantastic opportunity join us as our Lettings Head of Department (HoD) based at our Edinburgh office.

As a leader you will set the tone, set the example and drive the highest of standards. You’ll deliver our core values; To listen, To empower, To challenge and To collaborate.

Our Head of departments are responsible for driving forward the lettings business in the local area as well as coaching their team to meet and where possible exceed their targets.

The ideal candidate will be energetic, enthusiastic and bring a strong commercial mindset. You will lead, coach and inspire your team to ensure the department delivers a ‘best in class’ service.

You must set the working practice standards for the lettings team and ensure you are all up to date with all lettings related legislation and at all times follow our procedures.

The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.

Key Responsibilities

• To drive the expansion of the department, maintaining our market leader standing
• To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand
• To be seen as the ‘go-to’ agent in the region
• To build a strong pipeline of new business opportunities and build on existing client relationships
• To carryout monthly business review meetings and monitor progress against targets
• To identify coaching needs for your team and then arrange/carryout the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training
• Contribute to division wide initiatives in line with the 5 pillars of Growth, Disruption, Client, People and Finance
• To keep abreast of National issues and their impact on your office / our business
• Comply with the Scottish ARLA Propertymark ways of working, strict Property Ombudsman & RICS ‘Code of Practice’, as well as keeping up to date with all existing and new lettings & estate agency legislation
• To produce and regularly update relevant reports recording the performance of the department
• To recruit new team members
• Monitor sickness absences
• To deal with any staff grievance issues raised within the department
• To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments
• To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations

Skills and Experience:

• To be ARLA Qualified
• The ability to work efficiently under pressure with a flexible approach
• Meticulous attention to detail
• Possesses vision and is able to develop complex strategies and solutions
• Excellent relationship builder to generate business
• Focussed: commits to challenging goals and delivers consistently against these
• Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
• Continuous improvement: delivers efficiency in addition to effectiveness
• Self-starter, who relishes challenges and strives for the best
• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
• Robust and prepared to lead from the front
• Diplomatic and challenging with the ability to influence others
• Confident with a positive outlook
• Strong decision maker who gives assurance
• Ethical with strong integrity

Preferred Experience:

• Local knowledge
• Team Leadership
• Proven track record in New Business Generation

Find out more about Savills offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.