Hospitality Change Manager

Hospitality Change Manager

Location:Edinburgh
Reports To:Area Manager
Salary: £50k-£55k depending on experience

Purpose of the Role

We are looking for a dynamic Change Manager to lead the revitalisation of a venue requiring a change of direction and focus. The successful candidate will have a proven track record of turning around sites with great potential but have fallen into a cycle of poor performance.

Due to the external pressures on hospitality sector, we have identified an opportunity within our group for a proven manager ready to take the next step in their career.

We are a hospitality business with 20 units across Scotland. Without fun, engaging, talented people, we will fail in our mission to serve happiness!

Job Responsibilities

• Quickly identify challenges in individual venues and provide fixes to support our business.
• Provide direction and leadership to your FOH and BOH teams to ensure a positive and productive working environment.
• Develop and implement structured plans to improve venue performance, while overseeing daily operations, to ensure efficiency and effectiveness.
• Recruit, train, and develop your people to create a high-performing team.
• Implement plans and initiatives to drive excellent customer service, revenue growth, and profitability.
• Oversee maintenance and improvement of venue facilities.
• Implement marketing and sales strategies to attract new customers and retain existing ones.
• Lead by example, fostering a culture of excellence, accountability, and continuous improvement throughout the organisation.
• Demonstrate the flexibility and adaptability to thrive in a fast-paced, dynamic environment.

The Individual

You will ensure clear communication at all levels, maintaining transparency both upwards and downwards. With a focus on delivering exceptional customer experiences and strong financial performance, you will be firm on issues but fair with people. As an experienced troubleshooter passionate about your trade, you will work effectively as part of a team while having the ability to work under pressure and handle challenging situations effectively.

You will have 4 - 5 years of experience in venue management or a similar role with a proven track record of successfully turning around underperforming venues.

Our 6 values are: Excellence, Leadership, Accountability, Caring, Inclusion and Fun! The individual needs to be able to demonstrate an ability to live each of these.

The Reward

On top of your basic salary, youll receive:

• Performance related bonus
• Staff discount ranging from 25% to 40%
• Contributory Pension Scheme
• Regular team socials
• Your birthday off!
• Life Assurance Cover

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.