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Ict help desk manager
1st Line Desktop Support

1st Line Desktop Support

Franklin Fitch

Posted 7 days ago, valid for 11 days

Edinburgh, City of Edinburgh EH105BP, Scotland

£28,000 - £33,600 per annum

Full Time

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Sonic Summary

A 1st Line Onsite IT Service Desk Technician position is available at an established law firm in Edinburgh, offering a salary between £24k and £28k.
The role requires providing technical support to all users of the firm's IT systems and involves recording, diagnosing, and resolving technical issues.
Candidates should possess skills in Windows Server Operating systems, Office 365, Active Directory, and Intune, along with strong communication and customer service abilities.
An IT qualification or previous IT experience is required, with preferred qualifications including ITIL Foundation and Azure Fundamentals.
Interviews are scheduled between September 23rd and 27th, with specific availability needed on September 30th or October 1st.

1st Line Desktop Support

Salary: £24k - £28K

Location: Edinburgh - Morrison Street. 5 days onsite.

What you will be doing

An ambitious, sustainable and established law firm is seeking a 1st Line Onsite IT Service Desk Technician who would be to provide technical support to all users of the firms IT systems.
As the first point of call, you will be recording, monitoring, diagnosing, resolving and escalating any technical problems which arise.
You will also be involved in the IT installation and deployment service and provide instructions on how to use this technology effectively and effectively.

Required skills

Windows Server Operating systems.
Office 365.
Active Dictionary.
Intune.
A high degree of technical competence.
Impeccable inter-personal and communication skills.
Exceptional customer service experience.
An IT qualification or previous IT experience.

Preferred Skills

Qualifications or experience in ITIL Foundation, Azure Fundamentals, iManage and Aderant.

Requirements

Candidates must be available for interviews between the 23rd - 27th of September and specifically on either the 30th September or 1st of October.

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