D365 CE Support Analyst

Nigel Frank International

Posted 18 days ago, valid for 25 days

Edinburgh, City of Edinburgh EH105BP, Scotland

£28,000 - £33,600 per annum

Full Time

Life Insurance

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Sonic Summary

The position of D365 CE Support Analyst requires a candidate with at least 2-3 years of experience in 2nd/3rd line support within a D365 CE/CRM environment.
The successful applicant will provide essential application support, focusing on delivering exceptional operational support for D365 CRM and Power Platform.
Candidates should possess strong communication skills and a proactive, analytical approach to issue resolution.
Knowledge of Power Platform and experience with customization and system configuration are essential, while familiarity with the Customer Service Module is preferred.
The role offers a competitive salary of up to £60,000, along with benefits such as a flexible hybrid working model, life assurance, and enhanced pension contributions.

Job Description

D365 CE Support Analyst -

My client is seeking a skilled, experienced Dynamics 365 CE Support Analyst to join their growing internal team providing essential application support to their users.

The successful candidate needs to have a background in 2nd/3rd line support within a D365 CE/CRM environment, excellent communication skills and an enthusiastic, analytic approach to resolving issues.

Role & Responsibilities

Deliver exceptional 2nd + 3rd line operational support to users on D365 CRM + Power Platform.
Well versed in Power apps (model driven + canvas).
Ability to liaise with cross functional teams, working closely with developers in particular on small changes + enhancements to the system.
Identify potential issues and prevent escalations through delivering continuous system improvements.

Skills & Qualifications

Experience working on Dynamics 365 CE/CRM - Customer Service Module (preferable but not essential)
Knowledge of Power Platform/Power Automate - Skilled with customisation and system configuration.
Proven background in resolving 2nd/3rd line support tickets within D365 environment

Benefits

Competitive Salary - Up to £60k dependant on experience
Flexible, Hybrid working model.
Life assurance, enhanced pension contributions and more.

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