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Technical Support analyst - 3 month contract
We are seeking a dynamic individual for the role of IT Service Desk Technician, where you'll play a pivotal role in providing crucial technical assistance to end-users. If you have a strong foundation in basic hardware, software, and network concepts, coupled with excellent communication skills, we invite you to join us on this exciting journey of professional growth and development. This role is a 3 month contract, home based with approx 2 days per week in Glasgow offices. Some travel to Edinburgh and Stirling may be required occasionally also.
About youWe're looking for a candidate with a strong foundation in basic hardware, software, and network concepts. Excellent communication skills, both in conveying technical information and providing exceptional customer service, are key attributes we value. Experience of the following technologies are required:
- Windows 10
- Microsoft O365
- Active Directory
- Networking - LAN, DNS, DHCP, TCP/IP
- Hardware and Software Troubleshooting
- Printing
- iOS and Android
Key ResponsibilitiesTechnical Support:• Provide timely and effective technical support to end-users.• Address hardware and software issues both locally and remotely.• Undertake routine tasks and make decisions within established frameworks to resolve common IT issues.• Handle designated tasks or escalated Service Desk tickets in our ITSM tool.
Collaboration and Communication:• Collaborate with team members to troubleshoot and diagnose technical problems.• Actively participate in weekly team meetings to discuss challenges, solutions, and knowledge-sharing.• Coordinate with team members to maintain support coverage.
Process Improvement:• Contribute ideas for improving support processes, documentation, and overall efficiency.• Adhere to established policies, procedures, guidance, budgets, and timeframes.• Seek advice and agreement when faced with conflicting requirements.
Customer Service:• Provide excellent customer service, demonstrating a positive and professional demeanor in all interactions.• Effectively respond to work requests from various departments, ensuring seamless collaboration.
Interested? Send your CV now!
