IT Service Desk Analyst

Our client is a leading law firm that places its people at the heart of its success. They foster a supportive and inclusive environment where individuals are trusted with responsibility, encouraged to grow, and inspired by talented colleagues. With a focus on innovation, collaboration, and excellence, this firm offers a rewarding career where your voice is heard, and your impact is valued.

IT Service Desk Analyst
Edinburgh/Hybrid
25,000 - 30,000

As an IT Service Desk Analyst, you will play a vital role in ensuring the firm's IT systems run smoothly, enabling staff to deliver exceptional service to clients. You'll provide technical support across software, hardware, and networks, ensuring quick and effective solutions to keep the business moving.

Day-to-Day:

• Providing 1st and 2nd line remote and hands-on support.
• Log and manage incidents and service requests via the ticketing system.
• Provide technical support for Active Directory, Office 365, Azure, and hardware troubleshooting.
• Resolve Wi-Fi and networking issues and assist with Intune and device management.
• Manage user accounts, password resets, and access permissions.
• Escalate complex issues to senior IT colleagues or external vendors as needed.
• Maintain and update IT documentation and contribute to a central knowledge base.
• Support internal IT projects on an ad-hoc basis.

Tech Requirements:

• Experience in an IT support role, ideally in a service desk environment.
• Strong knowledge of Active Directory, Office 365, Azure, networking, and hardware.
• Proficiency with Intune, Wi-Fi troubleshooting, and remote support tools.
• Excellent problem-solving, time management, and communication skills.
• A proactive, user-focused approach with attention to detail.

Company Benefits:

• 2 Days WFH per week.
• Healthcare Cash Plan covering dental, optical, and therapy needs.
• Access to mental health first aiders and 24-hour counselling.
• Inclusive family-friendly policies with sector-leading paid leave.
• A commitment to diversity, inclusion, and celebrating individuality.

Apply today and be part of a collaborative, innovation-driven environment where your expertise will make a difference!

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.