Support Officer

Blue Arrow are supporting our public sector client with the recruitment of a number of Support Officer's for their Edinburgh based office. With contract length up to 6 months, this is a fantastic opportunity to join this organisation, who are integral to the higher education system within Scotland. If you have previous customer service experience, then please check the advert below, and get in touch if this sounds like you would be the perfect fit.
Would you like to enhance your professional experience while gaining insight into financial support for students in Scotland? If your answer is yes, and you are available then we have some exciting short-term posts for you to join our clients Operations Team!
Our client are responsible for the assessment and payment of student financial support for Scottish students studying within the UK. With budgets of around 1.4 billion each year, making payments to both educational institutions and over 190,000 students annually. They are committed to recruiting a diverse workforce that is representative of the clients they serve.
As a Support Officer in our client's Operations team, you will play a crucial role in ensuring the smooth processing of student financial support applications. These roles are diverse and challenging, covering a wide range of duties with a primary focus on delivering excellent external customer service, managing priorities, and handling competing seasonal demands.
Main Duties of the Role
* Assess Funding Applications: Evaluate funding applications to determine student's eligibility and entitlement to financial support in accordance with our regulations and instructions. This involves meticulous attention to detail and adherence to established guidelines.
* Customer Service: Respond to queries from internal and external stakeholders, including students, representatives, and college/university staff, regarding student funding in Higher Education. These queries may be via telephone, email, or webchat. Providing clear, accurate, and timely information is essential.
* Adaptability: Respond to changing priorities and be flexible to take on additional ad hoc duties as required. This may include assisting with special projects or covering for colleagues during peak times.
Additional Responsibilities
* Helpline and Webchat Service: You will handle customer queries through our helpline and webchat service. This requires excellent communication skills and the ability to provide support and guidance effectively.
* Rota Coverage: There will be a requirement to provide cover on a rota basis from 9:00 am to 4:00 pm, Monday to Friday. This ensures that we can maintain a high level of service throughout the working week.
Skills and Qualifications
* Strong analytical skills and attention to detail.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and priorities effectively.
* Flexibility and adaptability to respond to changing demands.
* Experience in a customer service role is essential.
Benefits
* Opportunity to gain valuable experience in the field of student financial support.
* Excellent pay rate and paid weekly
* Work within a supportive and dynamic team environment.
* Contribute to the financial well-being of students in Scotland.
If you are looking for a role that offers both professional development and the chance to make a positive impact, we encourage you to apply for this exciting opportunity.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.