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- Business Support: Deliver consistent and reliable business support via telephone, face-to-face, email, and online channels.
- Meeting Facilitation: Proactively facilitate and organise statutory meetings including Child/Adult Protection Case Conferences, Fostering and Adoption Panels, and more.
- Information Handling: Manage sensitive and personal information following appropriate policies and confidentiality guidelines.
- Customer Service: Collaborate with business support staff to handle customer issues and service requests efficiently.
- Administration: Organise meeting logistics, circulate agendas, and collate necessary reports and documents from various professionals.
- Minute Taking: Attend specialist meetings, accurately summarising and recording discussions and decisions to a standard suitable for court use if necessary.
- Follow-up Tasks: Complete all necessary follow-up administration, including legal notifications.
- Listening and Judgment: Exceptional listening skills and the ability to discern key issues for accurate and concise minute-taking.
- Communication: Effective communication skills for liaising with professionals and non-professionals alike.
- Experience: Previous experience taking minutes at complex, multi-agency meetings.
- Technical Skills: Proficiency in relevant computer systems and a solid understanding of business support tasks.
- Problem Solving: Strong analytical and problem-solving abilities.
- Office Environment: Proven ability to work in an office setting, meeting targets, and deadlines consistently.
- Process Improvement: Capability to assist in reviewing and improving business processes.
- Decision Making: Aptitude for making informed decisions regarding business support services.
- A basic disclosure will be required for the successful candidate.
