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POLICY MANAGER - INITIAL 3 MONTH - INSIDE IR35
One of Loriens leading Public Sector Clients is looking for 2 Policy Managers to join their team on an initial short term contract of 3 months.
Responsibilities
- The successful candidate will be responsible for handling complex complaints, ensuring compliance with regulatory requirements, and providing high-quality customer service. This role requires strong investigative skills, excellent communication abilities, and the capacity to work flexibly in a fast-paced environment.
- Handle inquiries and provide information to stakeholders in a professional manner on the Act - ensuring all calls are recorded in the client management system.
- Communicate with clients to gather and verify relevant information, ensuring all data is accurately filed and website updates are made promptly.
- Conduct legal research - mostly in preparation with the Act and prepare comprehensive case summaries.
- For consistency, prepare desk aids to help with call handling and develop action plans to reduce complaints and improve service delivery.
- Manage all case files and ensure organised file maintenance.
- As and when required, assist in the preparation and coordination of meetings, including note-taking and distributing meeting material.
Essential skills
- Proven experience working in legislative environments, using a case management system
- Ability to communicate legal intentions clearly and effectively through both written and oral communications to a range of internal and external stakeholders
- Strong investigative skills and attention to detail for case preparation.
- Confident call handling experience, gained in a regulatory environment.
- Strong capability to work flexibly, prioritise tasks, balance competing demands, and manage workload pressures to meet deadlines.
Desirable skills
- Worked within the public sector
- Knowledge of the Scottish Public Sector
- Experience and/or knowledge of case management
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
