Client Services Coordinator

Job Title: Client Services Coordinator

Location: Newhaven Road, Edinburgh

Salary: £24,300 - £30,375

Job type: 37.5 hours per week (Mon-Fri) Full time, Permanent

About Us:

Change Waste Recycling is dedicated to driving sustainability and providing industry leading waste management solutions nationwide, enabling businesses to reduce waste, carbon, and costs.  Our unique approach is to foster long-term business partnerships that support, educate, and inspire; we pride ourselves on our commitment to customer satisfaction and innovative approach to recycling and waste management. 

The role:

We are looking for an experienced client facing professional with proven and exceptional customer service skills to join our office-based team.  This is a challenging and stimulating position in the environmental sector, based in our Edinburgh office. 

You must be a dynamic team player with the ability to communicate in a professional, timely and effective manner with external and internal stakeholders.  You will have a positive disposition, be self-motivated, and equally competent in both written and telephone communications to use bespoke systems.

Being reliable, and highly organised, you will enjoy working as part of the ‘communication hub’ within a high performing team. 

Main objectives and goals:

• Manage incoming client queries efficiently and accurately to meet needs of client and company, including service questions, complaints, and quotations. 
• Establish rapport with clients, identifying and implementing service efficiency improvements
• Manage subcontractor performance, communicating effectively on daily basis to ensure exceptional levels of service maintained
• Update logistics system with new client sites, scheduling client inductions and liaising with other departments to ensure smooth setup coordination.  Schedule collections on system in response to requests, considering route optimisation and client satisfaction. 
• Support operations with administrative duties and projects, including stock take for internal bins, posters, stickers etc.

Person Specification

• Fluent, clear, and professional English language skills are required for this role.
• Proven experience in client facing role (minimum 1 year).
• Excellent communication, influencing, planning, and organisational skills.
• Ability to prioritise and manage workload, effectively multi-tasking at pace.
• Credible, confident, reliable, and resilient.
• Proficient in use of Office365 and comfortable learning new systems

Salary and benefits

• 32 days per annum plus 3 public holidays
• 8% employer contribution pension
• Salary progression through performance appraisal
• Profit Share

Please click the APPLY button to submit your CV for this role

Candidates with the relevant experience or job title of: Client Services Representative, Client Support Administrator, Sales Support Administrator, Senior Client Services Executive, Customer Services Executive, Client Service Representative, Client Advisor, Customer Support Advisor, Business Support, Client Support Executive, Client Relationship Executive may also be considered for this role.