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Community Partnership Manager

SGN
Posted 3 days ago, valid for 17 days
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

Retirement Plan
Life Insurance

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Sonic Summary

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  • The position offers a salary ranging from £43k to £53.8k per annum, depending on skills and qualifications.
  • The role requires experience in managing a portfolio of partnerships focused on supporting vulnerable customers.
  • Key responsibilities include developing meaningful partnerships, implementing initiatives, and supporting stakeholder engagement activities.
  • Candidates should possess excellent communication, stakeholder engagement, and analytical skills, along with a strong drive to deliver exceptional customer experiences.
  • A valid UK driving license is also required for this role.

Salary: £43k - £53.8k per annum (Dependent on skills & qualifications)

Perks & Benefits: Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more

Reference: REQ4286

We are looking for….

Working within the social impact and vulnerability team, you will support in the implementation of SGN’s vulnerable customer strategy, continually enhancing our service provisions for customers in vulnerable situations.

This role seeks to create and manage valuable relationships and effective engagement ensuring we deliver impactful partnerships in SGN’s network areas. This collaborative approach is with the focus of bringing measurable benefits to those most vulnerable whilst making a broader positive impact to our community by helping those in need use energy safely, efficiently and affordably.

We deliver safety, warmth, and comfort to homes and businesses across the community. Whether you're supporting from the office or working on the front line, every role plays a part.

How you’ll support us on our mission to keep people safe and warm…

  • Manage a portfolio of partnerships that support customers in vulnerable situations access targeted support to use energy safely, efficiently and affordably
  • Develop new partnerships that deliver meaningful outcomes for vulnerable customers and adhere to the Vulnerability and Carbon Monoxide Allowance Governance criteria
  • Support the implementation of initiatives across the business that help customer facing teams 'never walk away from a customer in need’ via training and a referral network of trusted partners
  • Support the delivery of SGNs CO awareness strategy through partnership to build awareness and reduce potential CO harm
  • Support in the delivery of stakeholder engagement activities linked to SGNs Social Impact and Vulnerability programme including taking the opportunity to talk at conferences and industry events to foster collaboration and sharing best practice
  • Support with the delivery of the Vulnerability and Carbon Monoxide Allowance Annual Reporting requirements and Annual Showcase demonstrating how SGN are delivering against our Business Plan commitments
  • Support with maintaining industry leading practices that ensure inclusivity for customers served by SGN as evidenced by CCA and BSI Standard verification
  • Support our customer service and operational teams to provide customer welfare support where required

What you’ll need

We’re looking for a blend of skills and attributes that make you a great fit for this role. If you don’t tick every box, don’t worry - we provide tailored learning and development programs to help you grow and succeed with us.

  • Experience in managing a portfolio of partnerships with a focus on vulnerable customer support
  • Excellent written and verbal communication skills - these are essential to the role with confidence in presentation skills that convey often complex messages
  • Stakeholder engagement skills - strong relationship management skills with an ability to influence and create value through partnership
  • Analytical and reporting skills - ability to create and review reporting and governance against delivery programmes with accuracy
  • Drive to deliver great customer and partner experience, working well with people to deliver sector leading performance
  • Strong ethical standards and the ability to confidently work autonomously and collaboratively within our team
  • Able to work alongside our operational colleagues to support customers impacted by gas emergencies
  • Hold a valid UK driving licence

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.