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Application Support Analyst
Job type: Contract (3 months)
Location: Edinburgh
Overview
Responsible for supporting the Banks' core applications (including Oracle Flexcube1, Document Management System, Managed File Transfer Integration; CRM). Support duties include: daily batch management; requirements analysis and design of changes; configuration and release management; environment management; oversight of third-party suppliers; incident management; problem management (Level 1 & 2 technical support)
Responsibilities
- Administration of multiple core application platforms (e.g. configuration; database; parameterisation; scripting)
- Work with stakeholders and change teams to determine requirements for core platform change requests and subsequent impact analysis and design
- Design and implement solutions that optimise performance, supportability, security and resilience
- Identify and troubleshoot issues and incidents in core applications and propose resolution in a timely manner
- Providing 1st Line / 2nd Line application support to colleagues across the Bank (incl. functional subject matter expertise / internal consultancy)
- Oversight of third-party IT suppliers (including hosting and managed service partners)
- Manage core application configuration and environments
- Support operation of key IT controls (incl. role-based access control; release management)
- Support daily batch operations and regular security patching (outside of working hours)
- Focusing on long-term business and technology objectives, identify opportunities for investment and continual improvement
Required Qualifications, Knowledge, & Skills
- Familiarity with Core Banking platforms
- Understanding of UK Payment mechanisms including the relevant UK regulations and directives
- Fluent with SQL and have experience with database design and large data sets
- Excellent knowledge of Oracle applications, databases and tools (including PL/SQL) would be beneficial
- Experience in Service delivery framework (ITIL Infrastructure Library)
- Design and implementation experience of Database, Middleware & API
- Strong understanding of software architecture principles and design patterns
- Ability to work accurately under pressure and meet tight deadlines
- Ability to manage multiple tasks simultaneously
- Excellent attention to detail and high levels of accuracy
- Good analytical and problem-solving skills
- Good organisational and time management skills
- Excellent verbal and written communication skills
- Work effectively under pressure
- Be a team player, detail oriented, focused on quality to ensure the team's success
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
