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Job Description
D365 CE Support Analyst -
My client is seeking a skilled, experienced Dynamics 365 CE Support Analyst to join their growing internal team providing essential application support to their users.
The successful candidate needs to have a background in 2nd/3rd line support within a D365 CE/CRM environment, excellent communication skills and an enthusiastic, analytic approach to resolving issues.
Role & Responsibilities
- Deliver exceptional 2nd + 3rd line operational support to users on D365 CRM + Power Platform.
- Well versed in Power apps (model driven + canvas).
- Ability to liaise with cross functional teams, working closely with developers in particular on small changes + enhancements to the system.
- Identify potential issues and prevent escalations through delivering continuous system improvements.
Skills & Qualifications
- Experience working on Dynamics 365 CE/CRM - Customer Service Module (preferable but not essential)
- Knowledge of Power Platform/Power Automate - Skilled with customisation and system configuration.
- Proven background in resolving 2nd/3rd line support tickets within D365 environment
Benefits
- Competitive Salary - Up to 60k dependant on experience
- Flexible, Hybrid working model.
- Life assurance, enhanced pension contributions and more.
Apply Today!
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