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Administrator - Reservations/Guest RelationsEdinburgh 9am - 5pm, 5 days a week (rota basis)£28000 + Benefits
Are you passionate about delivering outstanding customer service? Join our award-winning serviced apartment provider, who are seeking a Administrator - Reservations/Guest Relations Agent to deliver exceptional service to leisure and corporate guests in Edinburgh.
�? Key Responsibilities:
- Manage guest journey from booking to check-out.
- Proactively assist guests with bookings, payments, and enquiries.
- Respond to guest feedback, ensuring a high level of satisfaction.
- Support the team in daily administrative tasks (reports, spreadsheets, reviews).
�? What We're Looking For:
- Customer service excellence with strong communication skills.
- Problem-solving skills to handle complaints effectively.
- Tech-savvy (Microsoft Word & Excel).
- Organised & adaptable with a keen eye for detail.
- Team player with a positive, flexible attitude.
�? Why Join Us?
- Development opportunities in a growing company.
- Full training provided.
- Friendly, supportive work environment.
Ready to join a dynamic team? Apply today and take the next step in your career!
