Claims Specialist - Personal Injury & Motor

Location: Bolton (Outskirts)
Job Type: Full-Time, Permanent
Salary: From £23,500 (Dependent on Experience)
Hours: Monday - Friday, 9 AM to 5 PM (Flexible Working Patterns Available)

About the Role:

We are looking for an experienced Senior Claims Specialist to join a growing team. If you have a background in personal injury and motor claims handling, this role offers an exciting opportunity to develop your career with a forward-thinking company that values professional growth and rewards achievements.

As part of this role, you will manage a caseload of Third-Party Vehicle Damage and Property Damage claims, working closely with internal teams and external partners to deliver outstanding service. You will also handle complex liability and high-value cases, ensuring claims are processed efficiently and fairly.

Key Responsibilities:

• Manage all aspects of Third-Party Vehicle Damage and Property Damage claims.

• Conduct thorough liability investigations and liaise with relevant departments.

• Handle complex claims, including liability disputes and high-value cases.

• Work with solicitors, insurers, and accident management companies.

• Identify and refer potentially fraudulent activity.

• Ensure a consistently high level of customer service throughout the claims process.

What We’re Looking For:

• Minimum 2 years' experience in motor claims handling (for higher salary consideration).

• Strong customer service and communication skills.

• Excellent attention to detail and ability to manage multiple claims effectively.

• Active listening and relationship-building skills.

• CII Certificate (or willingness to work towards it, supported by the company).

• GCSE Grade C or above (or equivalent) in English and Maths.

What’s in It for You?

• Increased holiday allowance with length of service.

• Birthday day off and seasonal half-day shopping leave.

• Holiday sell scheme.

• Pension contribution.

• Discounted sports and social activities.

• Support for industry qualifications.

• Free on-site parking and casual dress code.

• Cycle-to-work scheme.

• Performance-based cash bonuses.

• Trained mental health & first-aid support on-site.

If you thrive in a fast-paced claims environment and want to work with a company that truly supports its employees, apply today!