- Input and cleanse data in SAGE 200, the company's ERP system.
- Provide general office support, including answering phones, assisting field engineers, and aiding the contracts team with customer inquiries to the best of your ability.
- Prepare quotes, process small part orders from customers, and issue invoices accordingly.
- Handle sales orders from contracts managers by registering orders, creating quotes (as needed), confirming orders, issuing delivery notes, and generating invoices.
- Manage service and maintenance cases through Sicon.
- Handle the return of goods for repair, warranty, or service.
- Allocate stock to contracts as needed and assist in maintaining accurate stock records.
- Investigate and resolve customer inquiries, ensuring a satisfactory outcome.
- Identify areas for improvement in current workflows and systems.
- Take ownership of mistakes, resolving or escalating them as necessary.
- Ensure the continual accuracy of all data handled.
- Work closely with the Systems Manager, Stores team, Account Managers, Contract Engineers, and Director to meet customer needs.
- Provide coverage for colleagues during their holidays or absences.
- Foster and maintain effective working relationships across departments.
- Assist with any other tasks as directed by the Contracts Engineer or Director to ensure smooth departmental operations.
- Adhere to all statutory, company, and regulatory health and safety rules. Ensure appropriate PPE is used when necessary and escalate unresolved issues to management or the Health & Safety Manager.
- Continually enhance your skills and experience, and complete training as required to support personal and departmental growth.
- Maintain high standards of behaviour, uphold company values, and promote equal opportunities for all.
Back to searchTechnical Administrator
Pertemps Birmingham Industrial
Posted 20 hours ago, valid for a month
Egham, Surrey TW20 9SU
£25,500 per annum
Full Time
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Sonic Summary
- The position of Technical Administrator offers a salary of £25,500 per annum and requires candidates to have relevant experience in a similar role. The job entails inputting and cleansing data in SAGE 200, providing general office support, and managing sales orders. Responsibilities also include preparing quotes, processing orders, and handling customer inquiries while ensuring data accuracy. The role requires collaboration with various departments and the ability to identify areas for improvement in workflows. Candidates are expected to maintain high standards of behavior, uphold company values, and complete necessary training for personal and departmental growth.
