Day Concierge

Our client is currently seeking an experienced Day Concierge to join the team at a luxury development in Egham.

The shift pattern 32 hours per week a typical rota will be: Sat (12hrs) 7:30am - 7:30pm, Sun (12hrs) 7:30am - 7:30 pm, Mon (8hrs) 11:30am - 7:30pm.

Main duties:

• Deliver excellent customer service to all residents.
• Greet all residents professionally and courteously.
• Proactively anticipate resident's needs.
• Aid and engage with all guests/residents and colleagues within the development.
• Always act as an ambassador for the company.
• Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.
• Verify all visitors, suppliers, and contractors.
• Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.
• Carry out regular building checks and log/report any maintenance that is required through the correct channels.
• Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority.
• Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these.
• Ensure the communal areas are always kept clean, tidy, and presentable.
• Report any incidents, problems, or complaints to the appropriate manager promptly.
• Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.
• Complete the am/pm/overnight operational reports and handover and report any operational issues.
• Assist with Move In's/Move Out's.

Requirements:

• Proven experience in security operations or a similar role, preferably in a residential or hospitality setting.
• Strong communication and interpersonal skills to provide excellent customer service and interact with residents and guests professionally.
• Ability to remain composed and act decisively in high-pressure situations or emergencies.
• Familiarity with security systems, CCTV, and access control technologies.
• Knowledge of fire safety protocols and first aid is advantageous.
• Reliable and responsible, capable of working independently during night shifts.
• Flexibility to work on weekends and holidays as required.

The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks