Transaction Manager

Transaction Manager - Mercedes-Benz of Cheshire OaksCompetitive Salary + OTE + Employee Benefits45 hours

Create experiences you can be proud of.

As a Transaction Manager, you will be an ambassador for one of the world’s leading brands as well as a role model to lead with a seamless customer centric focus throughout the customer journey. With excellent inclusive leadership skills, you will be a strong people manager. Your focus will be to support all team members to deliver an outstanding customer experience.

What we can offer you

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme to support your financial future
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognition from your peers and leadership team
• A community volunteering day

What you’ll do day to day

• To build and maintain the sales and customer experience team by fulfilling all aspects of the day-to-day management of the team. This includes continuous coaching, 121’s and supporting rota management.
• In conjunction with the Sales Manager, responsible for the recruitment, onboarding and employee journey.
• Manage and review the team’s enquiry activities to ensure it is robust and complete including the provision of test drives.
• Manage and review the teams ongoing activity to ensure all customer enquiries are followed up to the complete satisfaction of the customer.
• Supporting producing and presenting suitable customer offers and propositions tailored to their requirements and needs including associated products where applicable.
• Responsible for ensuring all team members are trained and reviewed in line with Group 1 Automotive processes.
• Achievement of customer satisfaction measures and maintaining Mercedes-Benz brand standards, ensuring that the sales and customer experience team are committed to delivering customer excellence.
• Support the sales and customer experience team to ensure that all handovers are seamless and delivered on time.
• Work with the digital merchandiser to make sure the showroom and forecourt are retail ready at all times. With a full product display using correct point of sale.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you.

• An understanding and passion for great customer service
• An effective multitasker who is methodical and efficient
• Competent people manager with the ability to lead by example and inspire the team to deliver a class leading performance
• Ability to provide a first-class customer service with energy and enthusiasm

• Has a genuine desire to help people and the team
• Has a passion for the product - responsible for keeping up to date with the latest Mercedes-Benz product information
• Attention to detail
• Excellent listening and communication skills

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork - Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.