Customer Service Representative

Hays Specialist Recruitment Limited

Posted 13 hours ago, valid for 14 days

Ellesmere Port, Cheshire CH663RL, England

Full Time

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Sonic Summary

A leading global manufacturer based in Ellesmere Port is seeking a Customer Service Representative.
Candidates should have prior experience in a similar role within Customer Service or Administration, preferably in a manufacturing environment.
The position involves managing customer relationships, handling inquiries and complaints, and tracking orders from quotation to delivery.
The role offers a salary of £25,000 and requires at least 2 years of relevant experience.
Benefits include 33 days of holiday, life assurance, a pension scheme, and additional perks.

Your new companyA leading global manufacturer based in Ellesmere PortYour new roleAs a Customer Service Representative, you will play a crucial role in supporting customers throughout the journey of their orders as well as communicating customer insight to both the Operational and Sales teams. What you'll need to succeedYou will have prior experience in a similar role within Customer Service or Administration, preferably within a manufacturing organisation. Your responsibilities will include but not be limited to:

Building and maintaining customer relationships.
Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints
Being first point of contact for the customer, dealing with all customer enquiries & complaints when required
Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
To ensure regular contact is maintained with the customer and to develop customer relationships further.
Work daily within the ERP system and Salesforce recording and maintaining customer accounts
Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
Produce daily/weekly statistical analysis and reporting on KPI's.

What you'll get in return

33 days holiday including public holidays plus additional day off to celebrate your birthday
Life assurance up to 4 x salary
Pension scheme
+more

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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