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Job Title: Customer Assistant (Admin and Clerical) Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD UmbrellaHours: 37 Hours Per WeekType: Temporary OngoingLocation: Cheshire, CH65 (Ellesmere Port) | HybridStart Date: ASAPWork Pattern: Monday - Friday | 09:00am - 17:00pm | Tuesdays in OfficeOur client is seeking a Customer Assistant to provide high-quality administrative support within the Compliance and Assurance service. This role is critical in ensuring the smooth operation of the Customer Team, contributing to excellent service delivery and customer care.Key Duties and Responsibilities:
- Triage incoming Council contacts, ensuring enquiries are routed to the correct channels and preparing standard responses where appropriate.
- Coordinate, log, acknowledge, and respond to customer casework from residents, MPs, members, and stakeholders, ensuring high-quality public engagement.
- Manage customer systems to enable efficient monitoring and evaluation, facilitating statistical performance measurement.
- Provide administrative support to senior managers handling escalated casework.
- Respond to and manage queries from services and Councillors.
- Manage multiple mailboxes in Outlook efficiently.
- Assist in maintaining compliance with customer deadlines, identifying trends in casework received.
- Undertake project work related to customer duties as directed by senior officers.
Qualifications and Experience:
- Essential:
- BTEC National in Administration or equivalent.
- ECDL or equivalent qualification.
- Minimum 1 year of experience in business support activities.
- Strong working knowledge of local government policies and complaint systems.
- Desirable:
- Experience in information compliance and request handling.
- Familiarity with policies and procedures such as codes of conduct and internal procedure rules.
- Front-line service experience. If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
