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- Liaise with customers regarding overdue payments, issuing reminders and working to resolve outstanding balances
- Maintain accurate records of customer credit accounts, payment history, and credit limits on the system
- Setting up new supplier accounts
- Provide administrative support to the sales team, including preparing sales orders, quotations, and customer correspondence
- Managing customer credit limits and accounts
- Assist in the processing of sales orders, ensuring all relevant paperwork is completed accurately
- Build and maintain strong relationships with customers, acting as a point of contact for any credit related or sales support issues
- Handle customer queries related to orders, delivery schedules, and product availability
- General administration
- Previous experience in credit control would be advantageous
- Good communication skills and ability to collaborate effectively with other departments
- Excellent written and verbal communication skills
- Knowledge in SAGE 50 accounts would be an advantage
- Computer literacy in application of Microsoft Word, Excel, Outlook
- Strong attention to detail and accuracy
- Ability to manage multiple tasks and priorities in a fast-paced environment
