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Position Summary
The Team Leader is responsible for ensuring the delivery of quality services and maintaining customer satisfaction through the leadership, training, and motivation of team members. They provide on-site leadership, supporting a positive and productive working environment, and ensure compliance with all company and customer guidelines.
Reports to: Site Manager
Key Responsibilities
Client relationship & Business development:
o Build and maintain positive relationships with customers and on-site personnel.
o Provide regular updates and ensure daily communication with stakeholders at the site level to address any concerns or operational challenges.
Operations:
o Train inspectors and ensure their adherence to processes, including conducting audits to validate compliance.
o Communicate changes in project requirements and work instructions to the team, ensuring seamless execution of tasks.
o Document and report non-conformances to the Site Manager and proactively suggest solutions.
o Make independent decisions to address subjective or unforeseen scenarios based on project needs.
o Troubleshoot process flow issues, spikes, or changes in criteria in collaboration with the Site Manager.
o Manage material movements using inventory management tools, such as scanners, when necessary.
o Act as an inspector when required, ensuring quality standards are met.
o Enforce compliance with local Health & Safety legislation and company-specific policies.
Team Leadership & Organization:
o Lead and facilitate communication within and between workgroups, ensuring information flows effectively across teams.
o Promote and uphold a 5S/6S working environment to maintain organization and operational efficiency.
Technical Oversight:
o Collect, maintain, and review company data and reports related to site activities.
o Ensure accurate and timely input of data into internal systems, such as Etraq, to track operational progress and performance.
o Utilize company web portals to record audits and documentation, ensuring data is accurate and up to date.
Experience:
o 1+ year of experience in a quality-related position is preferred.
o Proven leadership ability, with experience managing or guiding teams
Hard Skills:
o Proficient in Microsoft Office, particularly Excel and Outlook.
o Familiarity with gauges, measuring devices, and basic quality control processes.
o Ability to manage material flow and use inventory management tools.
o Strong written and verbal communication skills in English, with the ability to effectively communicate with customers, team members, and management.
o Adaptable and capable of performing in a fast-paced, challenging environment with shifting priorities.
