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Housing Officer

Service Care Solutions
Posted 18 days ago, valid for 7 days
Location

Ellesmere Port, Cheshire CH654AG, England

Salary

£26,250 per annum

Contract type

Full Time

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Sonic Summary

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  • The position of Housing Officer in Chester offers a salary of £26,250 per annum and requires candidates to have experience in a property-related role, although strong commitment to supporting asylum seekers is prioritized.
  • The role involves conducting monthly property inspections, managing onboarding and withdrawal processes, and addressing property faults.
  • Candidates should possess strong communication skills, conflict management abilities, and organizational skills to manage a demanding workload.
  • A valid UK driving license is necessary, along with a willingness to travel between properties as part of the job requirements.
  • This is a permanent, full-time position with a 37.5-hour work week, including participation in an on-call rota every 10 weeks.

Housing Officer
Chester / Cheshire
26,250 per annum
Permanent
Full time
We are seeking a dedicated and experienced Housing Officer to join a team supporting vulnerable asylum seekers in Chester. As a Housing Officer, you will ensure a high standard of accommodation and compliance with the Asylum Accommodation and Support Services Contract (AASC), focusing on the safety and well-being of service users across Chester and Ellesmere Port.
THE ROLE
Key responsibilities include:

  • Conduct monthly inspections of properties to ensure safety and compliance.
  • Oversee onboarding and withdrawal of properties as per Local Operating Procedures.
  • Identify and report property faults, categorizing them for prompt response.
  • Undertake minor property repairs within trained scope and provided toolkit.
  • Administer operational cash for utility top-ups and emergency payments.
  • Manage customer complaints and support issue resolution.
  • Participate in the on-call rota to ensure 24/7 service availability.

THE CANDIDATE
Candidates should ideally have experience in a property-related role, though a strong commitment to supporting asylum seekers and excellent communication skills are more important. You should also bring:

  • A solid background in face-to-face roles with strong people skills.
  • Confidence in conflict management and resolution.
  • Strong organizational abilities to handle a demanding workload.
  • A valid UK driving licence, with willingness to travel between properties.
  • The ability to work collaboratively with colleagues and external partners.

THE CONTRACT
Permanent
Full-time, 37.5 hours per week, Monday - Friday (on-call rota every 10 weeks)
Salary: 26,250
Company car provided
HOW TO APPLY
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role further. Further positions available in locations across the North West - please ask for additional info if interested

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