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Job title: Continuous Improvement Support
As Continuous Improvement Support you will drive fundamental change in the office processes, with a focus on Lean/Six Sigma implementation in a practical manner. As well as continuously improve the service planning, dispatch, execution, and billing processes.
Responsibilities:
- Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland.
- Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused.
- Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings.
- Value stream map office-based processes, with a focus on voice of the customer.
Requirements:
- Bachelor's degree in business, industrial engineering, or similar.
- Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
- SAP & Salesforce system knowledge would be preferable but is not essential.
- Lean Six Sigma training or willingness to attend training.
ACS are recruiting for a Continuous Improvement Support. If you feel that you have the skills and experience required in this advertisement to be a Continuous Improvement Support submit your CV including an outline of your experience as a Continuous Improvement Support It is always a good idea to include a covering letter outlining your experience as a Continuous Improvement Support with your application as this will enhance your chances of selection and improve your prospects of landing the Continuous Improvement Support role you desire.
