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Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Continuous Improvement Support Officer to work in their leading facility in Nr Oswestry
For the successful Continuous Improvement Support Officerour client is offering.
- Competitive salary £32,000 Per Annum
- Permanent position
- Opportunity for Hybrid working after probation and training period
- 25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year
- Participation in the Company’s annual bonus scheme
- Private Medical Scheme
- Day shifts Monday to Friday 8 AM to 5 PM (37 hours per week)
- Death in Service Company pension plan
- Company sick pay
- Health Care Scheme
- Cycle to work Scheme
The Role – Continuous Improvement Support Officer.
- To drive fundamental change in our office processes, with a focus on Lean / Six Sigma implementation in a practical manner.
- To continuously improve the service planning, dispatch, execution, and billing processes.
- To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.
Main Tasks – Continuous Improvement Support Officer.
- To provide a high standard of service to our customers in line with agreed requirements and expectations and including the following duties:
- Utilize continuous improvement methodologies to improve our service planning, dispatch, execution, and invoicing processes to support customers across the UK and Ireland.
- Work with internal staff to improve processes, implement standard work, and make their work easier, safer, more efficient, and focused.
- Analyse service planning metrics and develop regular reports to track the impact of process improvements on customer satisfaction, efficiency, and cost savings.
- Value stream maps office-based processes, with a focus on the voice of the customer.
- Lead Kaizen events with service planning and associated staff at depots, field service, and customers.
- Deep-dive into processes to gain a fundamental understanding of process failures and successes, and translate that into improvement ideas.
- Deliver training sessions and workshops to upskill staff on continuous improvement tools and techniques, fostering a culture of operational excellence.
- Gather the voice of the customer for key accounts and implement processes to action on that feedback.
- Work with key central service team members, including business services, Master Black Belts, and other groups to share and deploy best practices.
- Identify opportunities to reduce costs and improve efficiency within service planning and execution without compromising customer satisfaction.
- Adhering to Company processes and procedures.
- Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects, or damages to Company equipment to your line manager or Health and Safety.
- Carry out assigned tasks and duties safely, following instructions and complying with the company's safety rules/procedures and regulations and codes of practice.
What our client is looking for in a Continuous Improvement Support Officer.
Education:
- Bachelor’s degree in business, industrial engineering, or similar.
Working experience:
- Have demonstrable experience in providing excellent customer service and working in an administrative role in a fast-paced commercial environment.
- SAP and/or Salesforce system knowledge would be ESSENTIALÂ
Competence and skills:
- Possess good I.T. skills.
- Lean Six Sigma training or willingness to attend training.
- Have excellent written and verbal communication skills.
- Be confident and comfortable interfacing with customers, other departments and stakeholders.
- Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.
- Be a good team player and flexible concerning tasks performed.
Alternative job titles to the Continuous Improvement Support Officer role.
Project Support Officer, Continuous Improvement Officer, Continuous Improvement Lead, Continuous Improvement Administrator
The Continuous Improvement Support Officer position is Commutable From.
Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, Midlands
For further information about this Continuous Improvement Support Officer role and/or any other positions please apply now.
This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.
