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Job title: Customer Service & Excellence Manager
As Customer Service & Excellence Manager you will be responsible for leading and developing the customer service team to provide an outstanding customer experience.
Responsibilities:
- Manage customer interactions across all service touchpoints, ensuring timely and effective issue resolution.
- Utilize Salesforce and SAP to track, monitor, and improve customer engagement, response times, and satisfaction.
- Enhance service workflows through automation and process optimization.
- Set clear performance targets and KPIs, ensuring accountability and continuous improvement.
Requirements:
- Customer-first mindset with a strong passion for improving service and customer experience.
- Proven experience managing customer service teams in a technical or service-based industry.
- Strong expertise in SAP, Salesforce, and digital customer service tools.
- Ability to analyse data, identify trends, and implement process improvements.
- Exceptional communication and stakeholder management skills.
- Experience in team leadership, coaching, and driving team performance.
ACS are recruiting for a Customer Service & Excellence Manager. If you feel that you have the skills and experience required in this advertisement to be a Customer Service & Excellence Manager submit your CV including an outline of your experience as a Customer Service & Excellence Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service & Excellence Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service & Excellence Manager role you desire.
