Service Manager

Recruit4staff is proud to be representing their client, a leading manufacturing company in their search for a Service Manager  to work in their leading facility in Nr Oswestry.

For the successful Service Manager, our client is offering.

• Competitive salary £40,000 P/A
• Car allowance £9,000 P/A
• Permanent position
• 25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each year
• Participation in the Company’s annual bonus scheme
• Private Medical Scheme
• Day shifts Monday to Friday 8 AM to 5 PM (37 hours per week)
• Hybrid working must be able to attend HQ once/twice a week
• Death in Service Company pension plan
• Company sick pay
• Health Care Scheme
• Cycle to work Scheme

The Role – Service Manager

The purpose of the position is to work closely with Sales and Operations Key stakeholders to ensure Installations are conducted to the company standard at our 3rd party installers. Supporting 3rd parties during the build process and supporting our customers if there are build concerns following installations.

Main tasks & responsibilities for the - Service Manager

• Refine and execute company plans to reduce the number of ‘approved’ installers
• Roll out Company installation Agreement to ‘Approved’ installers
• Work with the HSE manager to ensure that all Installers work safely and in accordance with company agreement
• Ensure that the 3rd parties have the appropriate level of trained staff to ensure they undertake the complete installation process and vehicles do not need additional work.
• Roll out the company Operation procedures and associated paperwork to all
• Ensure Installation Centres follow the standards examples being OP60 and
• Assist in the planning and scheduling of builds for installers, ensuring SLA’s for completion and communications are kept.
• Work with the Operations team to ensure builds are produced in the most cost-efficient
• Work with the Quality/Inspection team to control the quality of
• Define and implement KPI dashboard with a weekly follow-up cadence
• Continuous development of E2E supply chain to reduce working capital around the network

What our client is looking for in a Service Manager.

Education:

• Relevant technical and/or engineering qualifications

Work Experience:

• Dealer/Service/ Partner - supporting, and managing 3rd party entities for an OEM or larger organisation
• Understanding of Hydraulic, electrical and mechanical engineering principles or manufacturing experience
• HGV experience or understanding (preferred)
• People and change management experience
• Health and Safety training
• Ability to work independently, manage multiple projects, build reports and meet

Competencies:

• Good IT skills
• Ability to lead with professionalism
• Reporting and excellent communication; both verbal and written

Alternative job titles to the Service Manager role.

Installations Manager, Project Implementation Manager, Implementation Analyst, Technical Implementation Manager, Lead Implementation Manager, Implementation Project Lead, Strategic Implementation Manager, Customer Success Manager, Business Process Analyst

The Service Manager position is Commutable From.

Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, Midlands, North West.

For further information about this Service Manager role and/or any other positions please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited which is operating as a recruitment agency, agent, agency, employment agency, or employment business.