Data & IT Support Analyst

Data & IT Support Analyst - SQL | Power BI | Excel | IT Support

Are you a data-savvy problem-solver with a passion for both analytics and IT support?

Do you have the perfect mix of technical expertise and people skills, ready to turn complex data into insights while providing top-notch first-line IT support?

If so, I want to hear from you!

We are supporting a well-known manufacturing company in Ely, who are looking for a Data & IT Support Analyst with SQL experience, advanced Excel skills, and proficiency in Power BI for data modelling and visualisation. You’ll also be the go-to expert for first-line IT support, so strong troubleshooting abilities and a customer-focused, patient approach are a must!

Duties and responsibilities of the Data & IT Support Analyst include:

• Apply Business Analysis standards to all approaches.
• Serve as a key user of ERP & Production systems.
• Collaborate with management to create reports, dashboards and data queries.
• Identify and implement process improvements to enhance efficiency.
• Manage tasks and prioritise effectively delivering high-quality outputs on time.
• Provide first-line IT support, troubleshoot issues, and maintain IT equipment.
• Support onboarding, maintain documentation, and create presentations for stakeholders.

Additional requirements include:

• SQL experience (PostgreSQL preferred), advanced Excel skills (Pivot Tables, VBA, Power Query), and proficiency in Power BI for data modelling and visualisation.
• Expertise in Microsoft PowerPoint, including integrating data from Excel/Power BI, and familiarity with analysis-supporting technologies.
• Proven first-line IT support skills, including troubleshooting hardware/software, Windows/macOS, Microsoft 365, and remote support tools.
• Excellent communication and interpersonal skills.
• Customer-focused, patient, and empathetic.

Hours: 8.30 - 5pm Monday to Friday

Salary: £30,000 - £35,000p.a. (Experience Dependant)

Benefits: Private medical insurance, 22 days holiday + bank holidays (increasing with service), employee discount platform & more.

If you are interested in finding out more about this position, please apply now.

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Kameo Recruitment Ltd is acting as an employment agency for this permanent vacancy.