Course Operations Executive - Hybrid

Course Operations Executive – Hybrid

Location: Hybrid / Leicester, LE19 1SU – Attendance at our office 2 days per week
Salary: £25,500 per annum + Excellent Benefits!
Contract Type: Permanent, Full Time
What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers, and Access to Wellbeing Resources!

Why Do We Want You

Mercia, part of the Wilmington plc are now recruiting for a Course Operations Executive with a passion for event organisation who thrives in a fast-paced environment where you can juggle multiple priorities.

You have experience in coordinating training events, scheduling courses, and liaising with key stakeholders to ensure smooth operations.

Your ability to build and maintain relationships, work independently, and collaborate with internal teams will be key to your success.

Please note: To complete your application, you will be redirected to Wilmington plc’s career site. We shortlist all applicants who meet the essential role criteria, and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked “apply”!

Job Purpose, Tasks, and Responsibilities

You will be responsible for:

• Planning, reviewing, administration, and running of a portfolio of courses.
• Attending and contributing to operational meetings.
• Building and maintaining strong relationships with internal and external clients to ensure seamless support for training programmes.
• Gathering and analysing feedback from clients and delegates.
• Managing and resolving cases on Salesforce while monitoring daily client queries.
• Coordinating with external speakers and cohosts.
• Monitoring course scheduling and ensuring viability.
• Running departmental reporting as required by the Senior Operations Manager.
• Delegating tasks to administrators and coordinators to ensure deadlines are met.
• Taking responsibility for training on any required software or systems.
• Ensuring accurate and timely processing of contractor timesheets.
• Overseeing task distribution within the department to ensure effective completion.

What’s the Best Thing About This Role

This role is at the heart of delivering impactful training courses, ensuring a smooth and positive learner journey.

Working within a supportive team environment, you will play a key role in coordinating and administering courses, making a tangible impact on professional training and development.

What’s the Most Challenging Thing About This Role

Managing multiple courses simultaneously can be demanding, especially during peak training periods.

Staying self-motivated and organised while balancing different stages of the training cycle will be essential to maintaining high standards and delivering successful events.

What We’re Looking For

To be successful in this role, you must have / be:

• Experience running, coordinating, and organising training events.
• Strong interpersonal skills with the ability to work both independently and collaboratively.
• Extensive experience in managing multiple priorities in a fast-paced environment.
• A proactive approach to problem-solving and resolving issues efficiently.
• Proficiency in Excel and familiarity with administrative processes.
• The ability to work effectively in a hybrid office/home setting.

To be successful in this role, it would be great if you have:

• Experience within the accounting industry and an understanding of current technical changes.
• Previous experience planning training programmes tailored to accountants and tax advisers.

We know it’s not a skill, but the successful candidate must have permission to work in the role’s location by the start of their employment.

About Us

Mercia, part of Wilmington plc, provides expert-led, professional training solutions across multiple industries.

We are committed to integrity, inclusivity, and professional development, helping individuals and businesses achieve their highest potential.

Wilmington plc is a global organisation driven by shared values and a culture of support and respect.

Find What You’re Looking For

We are ambitious and inclusive, filled with integrity and curiosity. We are Wilmington plc. Are you Join us to achieve more in your career, with mutual respect, support, and fair rewards.

Click on “APPLY” today!