Revenues Officer

Revenues Officer

Enfield

Job Role

Responsible for delivering a professional, customer focussed and high quality service whilst maximising revenue and reducing arrears through the administration and recovery of Council Tax and/or Business Rates.

The role may also require you to undertake other administration tasks necessary to ensure accurate Council Tax and Business Rates records.

Dealing directly with businesses or individuals, answering end to end (billing to recovery) queries, including but not limited to complex collection service matters, through data entry, customer contact, ability to prepare written correspondence accurately and proactively liaise with taxpayers and/or ratepayers on the telephone including outbound calling campaigns.

Dealing with all customer correspondence, income maximisation work through all stages of the billing and recovery cycle including post Liability Order recovery both through written correspondence, excellent verbal communication, and negotiation skills.

To be decisive and confident in decision making, offering technical advice and guidance both written and verbal, and always present a positive and professional image to the customer, ensuring a high standard of customer service.

To have a full awareness of the processes and legislation relating to Council Tax and/or Business Rates.

Organise and prioritise own workload as appropriate, renegotiating targets/deadlines as conflicting demands necessitate.

Understand when and how to escalate issues to ensure requests are completed within a timely manner.