Customer Service Advisor

Customer Service Advisor required. Our client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. They are looking for a Customer Service Advisor to join the team due to the growth of the business.

Successful candidates will be part of a call centre team acting as first point of contact to receive work from clients, update work management systems and ensure data entry is correct & accurate. The role will ensure that client requirements are met in accordance with our company standards.

Customer Service Advisor Position Overview

• Accurately records and logs interaction with our customers, must be correct, detailed, and comprehensible
• Keeps sensitive information private & confidential
• Works with management to maintain best practices for efficient communication with our customers
• Deal directly with customers either by telephone & emails
• Respond promptly to customer enquiries
• Obtain and evaluate all relevant information to handle service enquiries
• Process job orders
• Organise workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Maintain client & company databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Manage large volumes of inbound and outbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Frequently attend training to improve knowledge and performance level
• Providing the right solutions to customers
• Meet targets in terms of quality & performance

Customer Service Advisor Position Requirements

• Have previous experience working with clients, engineers and dealing with tenants working in a busy and fast paced call centre.
• Microsoft office knowledge

• Salary: 22,500- 25,600
• Working hours 37.5 hours per week flexible between 8-6pm
• 21 days holiday increasing by 1 day every 2 years' service up to a maximum of 25 days, plus statutory days
• Pension scheme - Auto enrolment
• Employee Assistance Programme
• Life insurance
• Employee Referral Scheme
• Staff Discounts
• Progression

Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.