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Due to continued growth Orion are currently recruiting for a Field Manager to join our successfulSmart Metering team.
Field Manager - Job Role Summary
Safety & Compliance
- Audit field activities to ensure Health & Safety practices are upheld consistently.
- Foster a compliant Health & Safety culture, meeting all objectives and regulatory standards.
- Ensure vehicles are inspected daily for 100% compliance and address any on-site incidents.
Team Management & Development
- Lead and support direct reports in recruitment, training, appraisals, attendance, and disciplinary matters.
- Regularly conduct performance reviews and probation assessments.
- Motivate team members, ensuring they understand commercial goals.
Quality & Service Delivery
- Ensure all installations meet industry regulations and maintain high service quality.
- Investigate customer complaints, vehicle or on-site incidents, and conduct regular quality checks.
- Complete monthly van inspections and biweekly team briefings.
Field Supervision
- Spend at least 4 days a week in the field with the team, checking compliance and conducting van checks.
- Support engineers by carrying spare assets and consumables for site needs.
- Maintain stock levels and ensure the team is fully equipped.
Operational Support
- Update daily development boards, complete Return to Work forms, and track attendance.
- Perform WIP audits bi-monthly and monitor ongoing sickness records.
- Oversee new engineer inductions and offboard any leavers.
KPI & Compliance Monitoring
- Ensure team KPIs are met, maintaining a 65% completion rate (50% for SE London).
- Guarantee 100% compliance on IAuditor, track daily start times, and monitor timekeeping.
- Analyze data to improve decision-making and drive team performance.
