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Trainee Resident Liaison Officer / Customer Care Officer
Based in North London
£26,000 - £30,000 + company van
Driving license is essential for this role.
We are working with a leading main contractor to find a successful and proactive Trainee Resident Liaison Officer to join their team delivering Planned Works within the Social Housing sector. This role is working within the Buckinghamshire and North London areas.
It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job.
Key Responsibilities include:
- Working on planned maintenance projects
- Decent Homes programme experience
- Visiting tenants in their homes and advising them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that the tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting properties that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades
- Liaise with site management staff to enable the flow of information between all parties
- Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues
- Arrange appointment for surveys and works
Previous Experience and Qualifications:
- Previous customer service experience
- Excellent organisational skills
- Excellent communication skills
- Ability to work to tight deadlines
- Ability to work remotely as well as part of a team
- Professional attitude and approach to work
- Ability to competently operate MS office (Word & Excel)
- Current and Valid UK driving license
- Self-starter and highly motivated
Please apply online now, or call Meg on 07984 974707 for more information!
