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A global defence and security company are looking for a skilled Field Service Engineer to join their team! This role is primarily field-based, supporting customers worldwide by performing various tasks on naval vessels, commercial ships, and shore-based systems. This offers you the opportunity to travel around the UK & globally, working on cutting-edge projects across naval vessels, commercial ships, and shore-based systems.
Responsibilities
- Regular travel within the UK and to various international destinations is a key aspect of this role, with the possibility of short notice travel requests. However, most trips are brief, typically lasting no longer than two weeks.
- Perform service interventions, including installation, commissioning, troubleshooting, and acceptance testing.
- Provide detailed service reports and expense documentation promptly upon completion of each task.
- Maintain effective communication with line management, reporting any technical issues encountered in the field.
- While in the office, assist the Customer Services Technical Helpdesk by responding to customer emails and, when necessary, creating Technical Advice Sheets.
- Always aim for excellence in Quality, Improvement, and Customer Satisfaction.
- Adhere to all Health and Safety regulations during working hours.
- Complete required training courses as needed.
- Occasionally, be prepared to work beyond the standard 37-hour week or outside of regular hours while adhering to contractual obligations.
Requirements
- Ability to read and interpret technical manuals
- Strong background of using various hardware and software applications.
- Knowledge of basic Networking
- Full driving licence
- Valid passport
- ONC qualified preferably but not essential.
