Housing Solutions Officer

We are currently seeking three dynamic and proactive Housing Solutions Officers to join a forward-thinking Management Service team of a Local Authority.
 
This role is pivotal in ensuring that the private rented sector meets the needs of residents by providing high-quality Temporary Accommodation (TA) and Private Rented Housing Services. With a portfolio of almost 4,000 homes, you'll be at the forefront of helping residents transition from temporary accommodation into sustainable private housing solutions.
 
As a Housing Solutions Officer, you'll manage a diverse range of responsibilities, from addressing housing queries, complaints, and anti-social behaviour (ASB), to ensuring properties meet required standards and supporting tenants in finding long-term housing solutions. This is a fantastic opportunity for ambitious individuals with a passion for customer service and a commitment to improving housing outcomes for residents.
 
Key Responsibilities
·Resident Support: Provide housing advice and solutions to households in temporary accommodation, addressing a range of issues including complaints, disrepair, and ASB.
·Property Management: Oversee the maintenance of temporary accommodation, ensuring it meets required standards, and coordinate repairs and inspections as needed.
·Tenancy Management: Handle all aspects of tenancy issues, including investigating complaints, managing tenancy-related disputes, and working in partnership with other services to resolve problems.
·Housing Solutions: Proactively assist residents in moving from temporary accommodation to private rented housing, offering tailored support and advice to ensure successful transitions.
·Partnership Collaboration: Work closely with internal teams and external partners to deliver a seamless service, ensuring that tenancy issues are addressed collaboratively and effectively.
·Communication & Reporting: Maintain accurate records of all interactions, updates, and outcomes, using strong written and verbal communication skills to keep all stakeholders informed.

About You
·Experience: Proven experience in homelessness, housing management, or a working knowledge of housing law and homelessness legislation is essential.
·Skills: Excellent written and verbal communication skills, strong IT proficiency, and the ability to work both independently and as part of a team.
·Problem Solving: A proactive approach to finding creative and innovative solutions to local housing challenges, with a focus on delivering outstanding customer service.
·Flexibility: Ability to manage multiple priorities and work in a fast-paced environment, demonstrating resilience and adaptability to meet residents' needs.
·Teamwork: A collaborative mindset, capable of working inclusively within a team and partnering with various stakeholders to deliver comprehensive housing solutions.
 
Why Apply?
This is an exciting opportunity to join a progressive team that is making a tangible difference in the lives of residents. If you're passionate about housing, enjoy problem-solving, and are ready to take on a rewarding challenge, we'd love to hear from you. You'll have the chance to work in a dynamic environment where your contributions will have a direct impact on improving housing services and outcomes for the community.

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.