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Visiting OfficerEnfield, LondonTemporaryFull TimeAre you ready to deliver a customer-focused, professional visiting service in a dynamic local government environment? Join Enfield Council as a Visiting Officer and make a difference in the community by supporting vital financial assessments and income-related services.
THE ROLEAs a Visiting Officer, you will play a key role in providing a high-quality visiting collection and assessment service across the Assessment Hub.Key responsibilities:
- Conduct inspections of empty or altered properties.
- Carry out residency checks and verification assessment visits.
- Assist housebound or vulnerable customers with no advocacy or family support.
- Handle income-related collection visits and assessments for council reductions or reliefs.
- Offer clear, technical advice to customers, ensuring a positive and professional experience.
- Maintain up-to-date records of customer interactions and work undertaken.
- Collaborate with colleagues to improve processes and adopt efficient ways of working.
THE CANDIDATEWe are seeking a candidate with a proven track record in a similar role, with strong technical and communication skills.Key requirements:
- Experience in delivering visiting services within a collection/assessment environment.
- Familiarity with income-related assessments, changes in circumstances, and claims.
- Strong IT proficiency and technical knowledge.
- Excellent written and oral communication skills.
- A commitment to continuous professional development.
THE CONTRACTTemporary - 3 monthsThe pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89 to per hour, inclusive of holiday.
HOW TO APPLYTo apply for this role, please email a copy of your CV to or call to discuss the role in more detail!If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!
