Service Technician

Ferno has an opportunity for a Service Technicianto join our friendly team based within a 30-mile radius of Enfield. Joining us on a full time, permanent basis, you will receive a competitive salary, dependent upon experience, plus excellent benefits.

This role is ideal for a mechanical technician who can repair equipment, vehicles, or machines. It would also be an advantage if you have electrical fault-finding experience. Training will be provided with ongoing support.

Established 50 years ago, Ferno UK are a world-leading manufacturer of emergency medical solutions for the Emergency Medical Services including Ambulance, Fire & Rescue Services, Police, Hospitals, and other major industries throughout the UK.

About the Service Technician role:

To provide routine and ad-hoc servicing and repair of mechanical products and carry out checks and replacements of electrical components, ensuring safety standards are maintained

Key Result Areas:

Service and Repair Work

• Travel to customers to repair and service Ferno and other manufacturers’ products
• Carry out checks and replacements of electrical components, in line with qualification requirements
• Ensure tools and spare parts are kept safely and securely at all times
• Ensure adequate supply of basic spare parts is maintained on the Service van
• Work safely, ensuring Health and Safety and COSHH regulations are adhered to
• Advise customers where a product cannot be successfully repaired to a safe standard
• Undertake customer training to enable them to quality to service products internally
• Carry out service and repair in accordance with manufacturer recommendations
• Ensure that Head of Service / Sales & Marketing Manager authorises all customers’ requests for work
• Contact Head of Service / Sales & Marketing Manager daily

Administration

• Keep a detailed log of work for each job completed
• Maintain a log of travelling time and distance
• Complete expenses reports on a weekly basis
• Complete a service report after each job completed
• Keep an accurate record of van stock at all times
• Report any accidents in the vans and ensure approval is gained for any repair work required
• Report any customer complaints or quality issues encountered to Head of Service immediately on becoming aware of them, whether minor or significant

Service Development

• Follow journey planning as directed by Head of Service, using initiative to suggest improvements
• Work with the Head of Service to identify opportunities for enhancing the service provided
• Support Head of Service with effective diary management, ensuring effective communication about progress on jobs and ad-hoc callouts
• Undertake other duties, such as audits and site surveys

Any other duties as required by the business

PERSON SPECIFICATION

Ability to work away from home where required to cover other areas of the UK

• Experience of repairing and servicing mechanical products
• Experience of using practical and mechanical skills
• Ability to read and interpret blown view drawings
• Demonstrate the ability to identify improvements to processes and services
• Demonstrate a positive and professional approach to customers and colleagues at all times
• Excellent organisational and time management skills, including ability to work to tight deadlines and to act on own initiative
• Excellent interpersonal and communication skills, demonstrating professionalism and ability to engage and build relationships with a wide range of people, including customers and colleagues
• Excellent attention to detail
• Experience of dealing with customer queries and issues
• Experience of provdi9ing excellent customers and colleagues

If you feel you are the right candidate for the role as our Service Technician, then please click ‘apply’ now!