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Location: Epping and surrounding areas
Salary: 26,000 - 30,000 per annum (depending on experience)
Benefits: Bonus potential (up to 15%), 7% pension contributions, private healthcare, 25 days holiday + bank holidays, and more.
Role Overview
We are hiring a Planned maintenance coordinator to act as the primary point of contact for tenants during planned works such as kitchen, bathroom replacements, and home improvements. This role is essential for ensuring a smooth customer journey by offering proactive and face-to-face support to tenants throughout the work process.
Key Responsibilities
- Customer Engagement: Visit tenants to explain the upcoming works, agree on options, and ensure they feel supported throughout the process.
- First Point of Contact: Handle tenant concerns before, during, and after works to maintain satisfaction and resolve issues quickly.
- Aftercare: Address any post-work issues and ensure effective aftercare for all residents.
- Vulnerable Residents: Provide extra support, including help with packing or moving items where needed.
- Feedback & Complaints: Encourage tenants to provide feedback and manage any complaints promptly to reduce formal escalations.
- Collaboration: Work closely with the Contracts team to ensure tenants' expectations are met.
Ideal Candidate
- Previous experience in customer-facing roles, ideally within social housing or planned maintenance.
- Ability to problem-solve and handle customer concerns professionally.
- Full UK driving license and access to a vehicle (you will need to visit tenants' homes).
- Strong communication skills and a genuine desire to help people.
- Basic knowledge of general property maintenance or repairs is an advantage.
If you are someone who thrives on delivering excellent customer service and supporting people in their homes, this role could be perfect for you!
Please email ameerah on (url removed) or call on (phone number removed)
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
