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Our client, a leading social housing contractor, is seeking an experienced Repairs Plumbing Supervisor to join their team. This is an exciting opportunity for a skilled supervisor to lead a team of multi-skilled trades, delivering high-quality, customer-focused maintenance services. The role is based in Loughton, Essex, and offers a competitive salary along with a van and fuel card.
Key Responsibilities:
- Lead, manage, and motivate a team of tradespeople to deliver high-quality customer service and achieve high levels of customer satisfaction.
- Conduct Toolbox talks.
- Ensure all maintenance activities are completed on time, within budget, and to the required quality standards.
- Oversee the recruitment, training, and performance management of the team, adhering to company policies.
- Ensure compliance with health and safety regulations, maintaining cleanliness, controlling noise, and minimising dust levels on-site.
- Monitor and manage key performance indicators, ensuring that all repairs and maintenance activities meet client expectations.
- Ensure operatives adhere to the pre-allocated appointment system, maintaining efficiency and productivity.
- Conduct pre- and post-inspections of properties, providing detailed reports and ensuring value for money and quality are achieved.
- Ensure all ICT systems are updated in a timely manner, with accurate records of works completed for financial and performance reporting.
- Work with materials suppliers to improve van stock, reduce unproductive time, and increase the first-time fix rate.
- Monitor sub-contractors to ensure they meet agreed standards and targets.
- Conduct van stock audits and equipment checks, such as steps and ladders, to ensure compliance.
- Investigate and respond to customer feedback, using it to implement or recommend service improvements.
- Participate in standby duty rotas outside of normal office hours, providing effective customer-focused services.
Qualifications and Experience Required:
- Proven experience managing a team within the plumbing or building maintenance sector.
- Experience managing repairs and maintenance in social housing or similar environments.
- Good knowledge of health and safety regulations, including risk assessments and operational safety.
- Strong IT skills, with the ability to report and analyse data accurately.
- Experience preparing specifications, managing contractors, and controlling costs.
- A full UK driving license.
- A satisfactory DBS check is required.
Benefits:
- 42,000 per annum
- Van and fuel card
- Private healthcare
- Life insurance at 4x your salary
- Pension contributions at 7%
Resourcing Group is acting as an Employment Agency in relation to this vacancy.
