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Client Relationship Manager

Reed
Posted 2 days ago, valid for a month
Location

Epsom, Surrey KT18 7EW, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position of Client Relationship Manager is located in Epsom, Surrey, and is a full-time role within a leading global telecom solutions provider.
  • Candidates should have proven experience in client relationship management within the IT/Technology sector, with a focus on enhancing client satisfaction.
  • The role involves developing major account strategies, resolving client issues, and collaborating with various teams to meet customer requirements.
  • Strong communication skills and the ability to manage multiple client accounts are essential, along with professional training in client relationship management.
  • The company offers a competitive salary along with performance incentives and opportunities for professional growth in a dynamic work environment.

Client Relationship Manager

  • Location: Epsom, Surrey
  • Job Type: Full-time

Joining a leader in providing managed solutions within the telecoms sector globally. We are seeking an experienced Client Relationship Manager to enhance strategic relationships and drive client satisfaction across designated clients at a global level. This role is ideal for someone who excels in client management and is focused on fostering long-term relationships.

Day-to-day of the role:

  • Develop and implement major account strategies to enhance client engagement and satisfaction.
  • Identify and understand client needs to proactively manage and resolve issues, ensuring a high level of client retention and satisfaction.
  • Collaborate with various teams including new business teams, Enterprise sales teams, and the Delivery unit to ensure proposals meet customer requirements.
  • Maintain and deepen relationships across all decision-making levels within the client organization to maximize account development.
  • Work with channel partners to discover and develop new business opportunities.
  • Produce case studies and customer-focused PR activities to showcase Penta Consulting's capabilities.
  • Lead and mentor a team, focusing on developing their client management skills and enhancing team performance.

Required Skills & Qualifications:

  • Proven experience in client relationship management within the IT/Technology sector, such as IT services, managed services, SaaS, or Cloud computing.
  • Strong ability to engage with clients and develop strategic account plans.
  • Demonstrable experience in managing client relationships, with a track record of maintaining and enhancing client satisfaction.
  • Excellent communication skills, capable of building rapport through phone, email, and in-person interactions.
  • Ability to manage multiple client accounts simultaneously within a demanding cycle.
  • Experience in strategic planning and collaboration with multiple stakeholders.
  • Professional training in client relationship management and a deep understanding of client servicing processes.

Benefits:

  • Competitive salary and performance incentives.
  • Opportunities for professional growth and leadership within a dynamic international company.

Engaging work environment where innovation and proactive client engagement are valued

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.