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My client is currently recruiting for a Customer Service Collections Officer based in Epsom.
Client Details
My client is currently recruiting for a Customer Service Collections Officer based in Epsom.
Description
- Responsible for the efficient and timely execution of financial support, managing customer accounts, and resolving issues in line with company policies and procedures.
- Engage with customers to identify tailored solutions that ensure positive outcomes, including affordable repayment plans, whilst maintaining a high level of customer care and consideration of their financial circumstances.
- Maintain a strong understanding of company regulations, ensuring all collections processes comply with the relevant legal and regulatory requirements, especially around fair treatment of vulnerable customers.
- Ensure that all interactions align with the companies commitment to delivering excellent customer outcomes, working to resolve queries and concerns in a manner that is both ethical and customer-focused.
Profile
- Proven experience in a customer service, collections or financial services role or as a Collections Specialist.
- Strong understanding of company regulations and their application in a financial services environment.
- Excellent communication and interpersonal skills, with the ability to engage empathetically with customers who are in financial difficulty.
- Proficiency with relevant software and CRM systems.
- Self-motivated, able to work effectively under your own initiative.
- Flexible attitude towards duties.
- Keen attention to detail.
- May be studying towards an Accountancy qualification.
- Team-orientated, able to work efficiently with other departments within the organisation.
- Strong time management and organisational skills.
Job Offer
Job Title: Customer Service Collections Officer
Salary: Competitive
- Private Medical Care.
- Pension Scheme.
- Employee Car Scheme.
- Enhanced MAT & PAT Pay.
- Car Scheme.
